Returns and Exchanges
Returns of damaged or incorrect items will only be accepted with a return authorization number and under proper shipping directions which can be obtained by contacting your Sales Representative or by calling the office directly at (216) 267-1550.
All authorized returns other than damaged or incorrect items must be shipped prepaid, at the customer’s expense. The customer is also responsible for the freight charges of the original shipment.
Such returns are subject to the following restocking charges:
Non-stock and special orders cannot be returned unless approved for return by vendor. Customized products and colors are not eligible for returns. The customer will be responsible for all freight charges and restocking charges from the R.L. Wurz Company and the manufacturer. All credits must be used within one year of issue.
We strive to always satisfy our customers, so if your return does not meet the requirements above please give us a call at (800) 969-1754 and we will attempt to remedy the situation in whatever way we can.
Learn more about our Shipping & Delivery Policies.